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Requesting a refund for digital purchases
You can request a refund for a digital order within 14 days
of your purchase, as long as the content has not been launched
Return requests for digital products can be submitted by selecting the Ask for a refund
link next to the relevant product on the Order History
page of the Ubisoft Store
Purchases for consumables, downloadable content, in-game currency, digital console keys or purchases from our in-game stores are final and not eligible for refunds.
Ubisoft titles purchased through the following approved retailers
are subject to their respective store policies and will need to be refunded directly by the vendor:
If you have any issues with an order, or any other questions, please get in touch
When contacting us, please ensure you are logged into the same Ubisoft account
you used to make the original purchase.