If you are having trouble making your toy register in the game, please try completing one of our dedicated troubleshooting guides first:

- Nintendo Switch
- PS4
- Xbox One
 

In the event the toy is still not being recognised once you have followed the provided steps, or if these steps do not apply to your situation, we would advise, as a second step, to contact your retailer for further assistance.

Of course, our teams are available if you have any questions.