For billing issues such as these, we will ask you to provide us with:
- a screenshot of the confirmation email for your order
- the proof of purchase from Sony, Microsoft, Steam, Epic Games or Ubisoft Store.
- the proof of purchase from Sony, Microsoft, Steam, Epic Games or Ubisoft Store.
Sending us these documents will allow our agents to better identify and solve your issue. Before contacting us, please keep in mind that these items may take up to 24 hours before they appear in your game.
If you need assistance sending us this proof of purchase, you'll find more information in this article.
If the content you are missing relates to the Safari Bundle on Xbox One, a good first step is to verify if this content is correctly installed.