Please follow the steps outlined below if you are experiencing login issues:
On Ubisoft webpages
If you are experiencing issues logging into one of our webpages, please have a look at our article for browser troubleshooting.
For Ubisoft Connect PC
• Install the latest version of the Ubisoft Connect Desktop App.
• Start the Desktop App with admin rights.
• Make sure that the Ubisoft Connect is not set to offline mode.
• Check that Ubisoft Connect PC is not running into connectivity issues.
For Ubisoft Connect PC and on Ubisoft webpages
• Make sure you are using the right credentials for your Ubisoft account. Resetting your password may resolve any authentication issues.
• If you are still experiencing connectivity issues after following our troubleshooting steps, please try using your credentials on a different network (for instance, another Wi-Fi network or via mobile data).