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Securing your account with 2-Step verification (mobile app)
• Navigate to the
Security page.
• Click
Activate in the
2-Step verification section.
• Select the
Authenticator app tab then click
Choose.
• You will be prompted to add a recovery phone number to your account. This will also help to
recover your Ubisoft Account by
text.
• Once the recovery phone number is successfully added, an email with further instructions will be sent to the address currently associated with your account.
Google Authenticator has been used as an example.• Follow the instructions outlined in the email.
• Download one of our supported authenticator app for your smartphone or tablet.
• After setting up your device, enter the verification code generated by the app, please have a look at our
troubleshooting article if you encounter any issue.
• Once the feature is successfully set up, you will be presented with six
recovery codes; take a
screenshot of the codes or copy them down and store them in a secure place.
Google Authenticator has been used as an example.If you do not have access to a smart mobile device, you can enable this security feature on your
email account instead!
Feel free to
reach out to us if you have any questions.