If you are missing some additional content for your game, like the Year 1 Pass, unlockable content packs, pre-order bonuses or Warlords of New York content, please ensure that:
Content was downloaded and installed
In the event the items you should have received are still not available in-game after completing these steps, please contact us with the following information:
Please provide us with your proof of purchase and screenshots showing which items are missing to help us investigate!
Content was included in your edition
Content of The Division 2 editions
Unlockable Content for The Division 2
Contents of The Division 2 Year 1 Pass
Content of the Warlords of New York Expansion
Unlockable Content for The Division 2
Contents of The Division 2 Year 1 Pass
Content of the Warlords of New York Expansion
Content was redeemed successfully
Content was downloaded and installed
In the event the items you should have received are still not available in-game after completing these steps, please contact us with the following information:
What edition did you purchase?
Which pack or bonus content did you redeem?
What content is missing?
Please provide us with your proof of purchase and screenshots showing which items are missing to help us investigate!