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NCIS Hidden Crimes: In-App Purchases FAQ

Please note: It is important that you protect your account login information to protect your account from unauthorized charges. If you are concerned about Mobile In-App Purchases, please note that you can create a password to control access to your device or turn them off entirely from your device's Settings menu.

How to access the SHOP
You can access the Resource Shop by tapping on any of the '+' (plus) buttons on the Resource Bar at the top of the screen. The Avatar Shop can be accessed by tapping on the Avatar image at the top of the screen.

How to buy more ENERGY
You can buy Energy items; Coffee, Donut, Caf-POW and Energy Packs from the Resource Shop using in-game Cash. 

How to buy COINS
You can buy more Coins from the Resource Shop by making an In-App Purchase (IAP).

How to buy CASH
You can buy more Cash from the Resource Shop by making an In-App Purchase (IAP).

You can buy more Mission Orders from the Resource Shop using in-game Cash.

How to buy POWER-UPS
You can buy more Power-ups from the Resource Shop using in-game Cash. With the exception of the Hint Power-up, the other power-ups are unlocked when you Level-up.
Alternatively you can access the Power-up Resource Shop from the Power-up button on the Partner screen and the Power-up interface displayed in the Hidden Object scene, but only when you have run out of a Power-up:
- Tap the '+' (plus) button on the Power-up icon to open the Resource Shop.

How to buy an AVATAR
You can buy Avatars from the Avatar Shop using Coins. Some Avatars can only be purchased using in-game Cash. More Avatars are unlocked when you Level-up. You can also change gender at no extra cost.

I just made a purchase but it never came through. What can I do?
Trouble with a purchase follow this handy step: Go to the Settings screen (you can access this from the Map screen) and Tap on the Restore Purchase button on the right panel. Your purchase should now be restored. If you still have trouble please contact Support from the Settings screen and submit a ticket where our super customer support will be happy to help.

How do I connect my account to Facebook?
The title screen at the start of the game is the best way to connect. Simply Tap on the Facebook Connect button and enter your Facebook account credentials. You can also connect by tapping any of the social buttons with the Facebook icon.

If I connect to Facebook, will you spam my friends?
We re not “that” kind of social game. We will ask you if you want to share your achievements as well as if you want to make some posts automatic. In any case, your choices can be modified later on.

Why should I invite my friends to play the game?
Incredible perks such as free energy, to unlock NCIS Agents & the challenge of beating their score!

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