To try improving your overall connection to the game and its features, please try the below steps in the order listed:
• Check for software conflicts.
• Enable UPnP.
• Forward ports used by the game.
TCP: 13000, 13005, 13200, 14000, 14001, 14008
UDP: 3074, 3658, 4646, 21115, 21116, 21120, 21125, 21130, 21275, 21276, 21280, 21285, 21290, 22050, 22051, 22055, 22060
This step will also help you establish an Open NAT for your connection with the game.
Please note that you may need to forward additional ports for Ubisoft services.
• Reset the Hosts file.
Do not hesitate to contact us if you continue to experience issues with your connection to the game.