Before diving into the thick of the troubleshooting, it is important to understand that your Internet Service Provider (ISP) and the way you share the connection speed play a huge role in how you experience the game.
To try improving your overall connection to the game and its features, please try the below steps in the order listed.
Please try connecting to the game after completing each step to see if the issues have been resolved.
• Check for software conflicts.
• Enable UPnP.
• Forward ports used by the game.
TCP: 80, 443, 50000 - 52000
UDP: 3074, 3075, 30000 - 32000
This step will also help you establish an Open NAT for your connection with the game.
Please note that you may need to forward additional ports for Ubisoft Connect services.
• Reset the Hosts file.
Do not hesitate to contact us if you continue to experience issues with your connection to the game.
To try improving your overall connection to the game and its features, please try the below steps in the order listed.
Please try connecting to the game after completing each step to see if the issues have been resolved.
• Check for software conflicts.
• Enable UPnP.
Please contact your ISP for additional information and help with enabling this feature.
• Forward ports used by the game.
Below are the ports you need for Hyper Scape:
TCP: 80, 443, 50000 - 52000
UDP: 3074, 3075, 30000 - 32000
This step will also help you establish an Open NAT for your connection with the game.
Please note that you may need to forward additional ports for Ubisoft Connect services.
• Reset the Hosts file.
Do not hesitate to contact us if you continue to experience issues with your connection to the game.