We appreciate that sometimes saying goodbye is necessary!

If you would like to permanently close your Ubisoft account:

 

• Head to the Account Information page.

• Scroll down to the Close your Ubisoft account section.

• Choose Close.

You may be asked to verify your account at this point if you have not done so previously.

• Read through the important information in the pop-up.

• Tick the box and select Close my account once you have made sure you are happy with the terms.

You will then see another pop-up confirming the 30 day suspension we will place on your account before it is permanently closed. Please note that all linked accounts will be unlinked from your Ubisoft account. 

As we will not be able to recover the account once it has been closed, we strongly recommend only putting the request in if you are absolutely sure you would like to close your account.

Should you change your mind, you can cancel this process during the 30 day suspension period.

Alternatively, it is also possible to unlink your account from other platforms and unsubscribe from our newsletters. That way, you will stop hearing from us but you will still be able to come back to your account in the future!

If your account has a Ubisoft+ subscription, you will be unable to close your account while the subscription is still active. 

Feel free to contact us if you have any other questions!