To try and improve your overall connection to the game and its features, please try the below steps in the order listed:
• Check for software conflicts
• Enable UPnP
• Forward ports used by the game
TCP: 80, 443
UDP: 9000, 21120
This step will also help you establish an Open NAT for your connection with the game.
• Reset the Hosts file
Do not hesitate to contact us if you continue to experience issues with your connection to the game.