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Troubleshooting connectivity issues in The Crew

Before diving into the thick of the troubleshooting, it is important to understand that your Internet Service Provider (ISP) and the way you share the connection speed play a huge role in how you experience the game.

Start by testing your network connection:

•  From the My Xbox menu on your Dashboard, scroll to the System settings
•  Select Network settings.
•  Specify your connection type (wired or wireless).
•  Select Test Xbox network connection.
 
If the test shows that your connection is limited, try the below steps in the order listed.

Please try connecting to the game after completing each step to see if the issues have been resolved.

•  Power cycle your console.
Hold the power button for ten seconds while the console is on, then press the power button again.

•  Reset network hardware.

•  Switch to a wired connection.

•  Enable UPnP.
Please contact your ISP for guidance with this step.

•  Forward ports used by the game.
Below are the ports you need for The Crew:

TCP & UDP: 53, 80, 88, 3074, 9017-9021.

This step will also help you establish an Open NAT for your connection with the game.

•  Place the console in DMZ.
Please contact your ISP for guidance with this step.

•  Check for external restrictions.

Let us know if you have any questions!

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