Know that this was not an easy decision for us. We’ve shared your passion about Panzer General Online and enjoyed working together with a very dedicated community (that’s you!). Since the game has launched, we have put a lot of effort into Panzer General Online’s development and your contribution and support have made it all worthwhile. Sure, we’ve been through some ups and downs, but those shared memories and emotions show how a common passion can bring developers and fans closer together in the end. Knowing that you have enjoyed our game is the reason why everyone at Ubisoft loves working in this industry. Thank you for this!
The shutdown of the game will not take place straight away, but on 31st October 2016, which is still a few months in the future. As long as Panzer General Online will be available, we want to enable you to play it and say goodbye. We also want to provide you with an opportunity to get in touch with your friends or clan members and make sure you can stay connected in the future. Before the game closes on 31st October 2016, we’ll perform the following preparations:
First, immediately following this announcement we will close the primary shop in which you could purchase virtual currencies and items for real money.
The in-game shop will remain accessible, however, allowing you to convert currencies and purchase content with what you already own or will still gain from the game. Please feel free to spend all your resources, currencies and items in the game now. Go crazy and have fun, try whatever you always wanted to do in the game and enjoy it while it lasts. As a parting gift, there will be a permanent shop discount starting right now. Once the game is closed on 31st October 2016, all remaining resources, items and currencies in the game will be gone.
In line with our terms of sale, we hereby inform you that there will be no refund of any virtual currency you have spent in the game or for any resources you still may own on shutdown date, nor any conversion of any remaining virtual currency to another game.
Once 31st October 2016 is upon us, we will continue with our final steps. This includes closing the game, but also its website, its forum and its social media channels. They will not be accessible to you any longer. That said, you will still be able to reach our customer support and community management teams, even after the game has closed.
If you require support, please contact Panzer General Online Support here