If your Internet Service Provider (ISP) is using an IPv6 protocol, you may experience issues with the online functions of the game. To resolve this, please make sure that IPv4 protocol support is enabled in your router settings. If you require assistance please consult the manual of your router or contact your ISP. Feel free to get in touch if you have any other questions!
By completing Weekly Challenges you can earn additional Renown for Rainbow Six: Siege, Battle Points for the Battle Pass and experience points for Ubisoft Connect. Challenges usually rotate every Thursday on a weekly basis. Once a Weekly Challenge has been completed, you can claim it up to 140 days after completion. To claim a completed challenge in game: • Open the Ubisoft Connect overlay. • Choose Challenges. • Select Time-Limited. • Claim the completed challenge. You can also claim completed Weekly Challenges on the Ubisoft Connect website. Let us know if you have any additional questions!
If you have received a 15 day sanction on your Ubisoft account, you will be unable to obtain the Seasonal Charm due to a breach of the Rainbow Six: Siege Code of Conduct. If you have not been sanctioned and qualify for the reward but have not received it, please get in touch with us.
To access your Rainbow Six: Siege Pro Team Bundles, you need to redeem the code that you received through an event or social media. Each code can only be redeemed once. To redeem your code: • Go to the redeem website. • Log in with the Ubisoft account you want to receive the content on. • Enter your code exactly as shown. • Select your chosen platform. • Choose Redeem. Your content will appear in your game after you successfully redeemed the code. Let us know if you have any further questions!
To change your audio settings: • Head to the main menu and select the Options gear icon. • Select Audio. • Adjust the available sliders. Let us know if you have any further questions!
If you are unable to find your Credits or item after purchasing, please check your transaction history to make sure that the purchase went through: Epic PlayStation 4 PlayStation 5 Stadia Steam Ubisoft Connect Xbox One Xbox Series X|S It can take up to 24 hours for purchases to be added to your game, so please allow some time for the balance to be updated. If your purchase has not appeared in your game after 24 hours please get in touch, attaching a screenshot of the confirmation email for your order and the proof of purchase from your storefront.