This error message indicates an authentication issue with your Ubisoft account when trying to access the online services. If you are playing on console, please try to unlink and then relink your console account. Otherwise, resetting your Ubisoft account password should resolve it. If you continue to receive this error message, or you have any other questions, please contact us.
If you are unable to find your Helix Credits in-game, please check your transaction history to make sure that the purchase went through: Epic PlayStation 4 PlayStation 5 Stadia Steam Ubisoft Connect Xbox One Xbox Series X|S It can take up to 24 hours for Helix Credits to be added to your game, so please allow some time for the balance to be updated. Please note that a Helix Credit pack for PlayStation 4 is only redeemable with the PlayStation 4 version of the game. In the same way a Helix Credit pack for PlayStation 5 can only be redeemed with the PlayStation 5 version of the game. If you accidentally bought a Helix Credit pack for the wrong PlayStation Console, please get in touch with the Sony Support for a refund. If your Helix Credits have not appeared in your game after 24 hours please get in touch, providing us with a screenshot of your transaction history and which storefront you purchased your Helix Credits from.
Immortals Fenyx Rising has full cross-progression capabilities. This means that you can save your game on any platform, and continue playing on another platform that you own the game on. To move your saved game between platforms, you need to upload your save to the cloud on the platform you have been playing on. You can then download it again onto your new platform. Your platform accounts must be linked to the same Ubisoft account to transfer your progress. You can have up to four cloud saves at the same time. If you try to upload a fifth save, you will be prompted to overwrite an existing save file. To upload your saved game to the cloud: • Go to the title menu on the platform that currently has your saved game. • Select Online Save. • Pick Send Online. • Highlight the save file you want to transfer. • Hold down the Send Online button. To download your cloud save and continue playing on another platform: • Launch Immortals Fenyx Rising on your new platform. • On the title menu select Online Save. • Pick Load from Online. • Highlight the save file you want to download. • Hold down the Load button. You will then automatically load into your game. If you want to upload your DLC save to the cloud, you must select the DLC tile on the main menu before uploading your saved game. Please note, not all in-game content is shareable between platforms. If you have any other questions, please get in touch.
Below is a list of officially supported peripherals for each platform: PC Keyboard and mouse. Xbox One Controller (wired). Dualshock 4 Controller (wired). Xbox One Xbox One Controller. Keyboard and mouse. Xbox Series X|S Xbox Series X|S Controller. Xbox One Controller. Keyboard and mouse. PlayStation 4 Dualshock 4 Controller. Keyboard and mouse. PlayStation 5 DualSense Controller. Keyboard and mouse. Stadia Please visit our dedicated article for Stadia supported peripherals. Other controllers may work, however they are not officially supported and may require third party software to work. Please contact the controller manufacturer for assistance. If you have any other questions, please get in touch.
At Ubisoft we are committed to providing an inclusive gaming environment where everyone, anywhere in our global community can have fun while feeling safe and respected. To do this, we ask that Assassin's Creed Valhalla players follow our Code of Conduct. Should you have any questions, feel free to get in touch!
To save your game manually: • Open the Main menu in game.• Choose Save.• Select Create a new save game or select an existing save game to overwrite it. • Confirm if you want to overwrite a save game. You can create up to twenty manual save games. Assassin's Creed Valhalla also creates save games automatically after key moments in the game and when performing some actions such as fast travelling on the map. Auto-saves are separate from manual save games. Please let us know if you have any additional questions!
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