Unfortunately, we are unable to add missing gems from Tapjoy offers. However, Tapjoy can help you directly. To report a failed offer: • Go to the Tapjoy offer wall. • Select the Missing free gems? option at the bottom. • Provide an explanation of what happened. Please note that they can take up to four days to respond. Feel free to get in touch if you have any other questions!
Every day, an awesome world gets rewarded because we are always excited and love to see how creative our community can be. You can post your world in the World Showcase. In there, you can ask for advice on how to improve your world or simply invite other players to come and visit it. Once your world is finished, and you are happy with it, you can nominate your world to be considered for the World of the Day award by posting it on the forums, Instagram or Discord. If you win, you will not only get a trophy and 10 Growtokens, but also get your world featured on the Growtopia Official Instagram page and on the main page of our website. Do not hesitate to let us know if you have any other questions!
When Growtopia crashes on Android: • Make sure that your Android operating system is up to date. • Ensure that you have downloaded the game from the Google Play Store and installed the most recent version. • Free up device memory by closing running unused background apps. • Increase storage memory by uninstalling apps you no longer need. When Growtopia crashes on iOS: • Make sure that you are running the latest iOS version. • Check your device’s storage capacity. Free up space by removing unused apps, pictures and videos • Free up device memory by closing running unused apps. • Exit all apps, and restart your device to free up memory. • Uninstall the game, then download the latest Growtopia version and reinstall it. Let us know if you have any other questions!
If you are encountering difficulties updating Growtopia App on your device please follow the steps listed below. Try updating the game again after each step: • Make sure you have enough space on your phone for the app to be updated. • Clear the game cache: • Go to Settings. • Navigate to Apps and select the All tab. • Select Growtopia and choose Force Stop. • Then use the Clear Cache option. • Switch from Data to Wifi, to make sure that you have a strong network connection, otherwise the update might fail to download. • Uninstall and reinstall the Growtopia App. Let us know if you have any other questions!
The dates for game events always vary slightly from year to year. Some events like the Carnival take place on random dates every month. Keep on playing, and you will not miss any event! Please note that we will usually not announce game events in advance. Let us know if you have any other questions!
We are happy that you have great ideas for improving the game, and we would love to hear your opinion! All suggestions should be posted on the Suggestion Box on the forums or on Discord so the Growtopia Team can see them! Let us know if you have any other questions!
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