Troubleshooting connectivity issues with Ubisoft Connect

To help troubleshoot connectivity issues on Ubisoft Connect:

Ubisoft Connect Website
If you cannot log in only on the Ubisoft Connect website, please consult this dedicated article for browser troubleshooting.

In-game features
If you cannot log in through an in-game feature, please check the following steps:
 
PC
• Install the latest version of the Ubisoft Connect Desktop App.
• Launch the Ubisoft Connect Desktop App with admin rights.
• Check if the Ubisoft Connect Desktop App is set to offline mode.
• Check if any connectivity issues exist.

PS4
• Search the connectivity troubleshooting article for your game on our support page.

Xbox One
• Search the connectivity troubleshooting article for your game on our support page

If you still can't connect after trying all the above steps, do not hesitate to contact us

Associated Platforms

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