Disabling 2-Step verification on your Ubisoft account

Whether you are experiencing issues with the feature, or have lost access to the device, sometimes it may be necessary to disable it. We strongly recommend reactivating 2-Step verification to help keep your account secure

All you need is a valid verification code or, if you are having trouble generating one, one of your recovery codes.

To deactivate 2-Step verification:

•  Go to the Security page.
•  In the 2-Step verification section, select the Manage button.
•  Click Deactivate.
•  Select Deactivate in the pop-up box.
•  You will then be asked to log out to save your changes.

If you do not have access to your recovery codes or need help with disabling this feature, please do not hesitate to get in touch.

Please note that you do not need to have access to your verification or recovery codes to contact us. In the interest of security, we will take you through an alternate Account Ownership Verification process before we make any changes to your account.

Feel free to contact us if you have any other questions.

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