Error code LR40 usually means that the player hosting the multiplayer session and other players are no longer in sync with each other. This issue can have a number of different causes: Connectivity issues These could be caused by any player in the multiplayer session. Please make sure that every player has completed our connectivity troubleshooting guide to exclude this as a possible cause. Background applications Some software may interfere with Anno 1800 while it is running. We would suggest disabling any software that is not needed while you play the game. Difference in game data If the host of the game and the players are exchanging data that is not compatible, desync issues can occur when the game is dependent on working with the sent data. Make sure that your game is up-to-date to avoid version conflicts. The best way to do this is to verify your game files with Ubisoft Connect PC or Steam. Disable any kind of mods or trainers that may influence the game. They are not officially supported and may lead to unexpected behaviour. Gameplay problems The development team is working hard on preventing bugs from happening in the first place, but sometimes unexpected issues can arise even after testing the game thoroughly. To be able to fix these kinds of issues that could lead to desynchronisation, the development team needs to reproduce the issue first in order to be able to fix it. You can help them investigate them by: • Providing us with the affected save game by attaching it to your case. • Attaching the log files of the Desync folder to your case. They can be found by default under this path: C:\Users\[Username]\Documents\Anno 1800\ • Describing in your case what you did in game before the issue appeared. Maybe another player declared war or they completed a quest for an NPC. Please try to be as detailed as possible in your description. Feel free to contact us if you have any further questions.
Minimum requirements for Low Settings (1080p, 30 FPS)OS: Microsoft Windows 7, Windows 8 or Windows 10(64-bit versions only) Processor: Intel i5 2500K @ 3.3 GHz, AMD FX 6350 3.9 GHz Video: NVIDIA GeForce GTX 660 (2 GB of VRAM) or AMD Radeon R7 260X (2 GB of VRAM)*,** DirectX: DirectX 11 or DirectX 12 Memory: 8 GB RAM Storage: 60 GB available hard drive space Peripherals: Mouse and Keyboard Minimum requirements Low Settings (1080p, 60 FPS)OS: Microsoft Windows 7, Windows 8 or Windows 10(64-bit versions only) Processor: Intel i5 4460 @ 3.2 GHz, AMD Ryzen 3 1200 @3.1 GHz Video: NVIDIA GeForce GTX 670 (2 GB of VRAM) or AMD Radeon R9 270X (2 GB of VRAM) *,** DirectX: DirectX 11 or DirectX 12 Memory: 8 GB RAM Storage: 60 GB available hard drive space Peripherals: Mouse and Keyboard Minimum requirements for High Settings (1080p, 30 FPS)OS: Microsoft Windows 7, Windows 8 or Windows 10(64-bit versions only) Processor: Intel i5 4690k @ 3.5 GHz, AMD Ryzen 5 1400 @ 3.2 GHz Video: NVIDIA GeForce GTX 770 (4 GB of VRAM) or AMD Radeon R9 285 (2 GB of VRAM) *,** DirectX: DirectX 11 or DirectX 12 Memory: 8 GB RAM Storage: 60 GB available hard drive space Peripherals: Mouse and Keyboard Minimum requirements for High Settings (1080p, 60 FPS)OS: Microsoft Windows 7, Windows 8 or Windows 10(64-bit versions only) Processor: Intel i5 4690k @ 3.5 GHz, AMD Ryzen 5 1500X @ 3.5 GHz Video: NVIDIA GeForce GTX 970 (4 GB of VRAM) or AMD Radeon R9 290X (4 GB of VRAM) *,** DirectX: DirectX 11 or DirectX 12 Memory: 8 GB RAM Storage: 60 GB available hard drive space Peripherals: Mouse and Keyboard Laptop video specifications:Intel HD Graphics 620 (720p, low settings) Intel Iris Pro Graphics 580 (1080p, low settings) AMD Vega 10 (720p, low settings) Please note that the following features and technologies are not supported:- Phenom processors - Multi monitor setups - SLI and Crossfire * Laptop models of these desktop cards may work as long as their performance is on-par with the minimum configuration. Please check this article for more information. ** For comparable graphics card, the GPU needs to be able to support Shader Model 5.0 for playing the game with DirectX 11 and Shader Model 5.1 for DirectX 12.
To get your free copy of Anno 1800, you need to register your eligible MSI purchase and redeem your promotional code. Before you start, here is some general information: Each code can only be redeemed once. One game can be redeemed per MSI account per promotion. You can redeem the code until 24/05/2021. To redeem your code • First, please visit the MSI member center. • You will be prompted to log in with your MSI account. If you do not have an account, please use the Create an Account option. • Register your purchase on the Product Registration page. • Return to the member center, select the Anno 1800 promotion and use the Redeem option displayed next to your eligible product. You will be asked to provide additional details about your purchase, including a copy of the invoice/receipt. • Once you have completed the previous step, an email containing your Anno 1800 activation key will be sent to the email address associated with your MSI account. Please note it may take up to 14 days for the email to arrive. This is to allow for verification of the details provided in the previous step. • Activate your key in Ubisoft Connect PC. Anno 1800 will appear in your Ubisoft Connect PC library once your key has been successfully activated. Feel free to get in touch if you have any additional questions!
Opening a support case is easy. Email us your issue or chat with an expert