Certain Microsoft services or third-party software running in the background may interfere with your games.
Disabling them temporarily - manually or by performing a clean boot of your system - can help you identify if one of them is causing issues.
Checking if a background application is causing the issue
Checking which background application is causing the issue
Before trying the steps outlined in the following guides, please close all open programs and reboot your system:
Identifying problematic non-Microsoft services
You can easily disable multiple non-Microsoft services by following the steps outlined below:
Software likely to interfere with Ubisoft games
The following list of examples is not exhaustive and advisory only:
Do not hesitate to contact us if you have any other questions.
Disabling them temporarily - manually or by performing a clean boot of your system - can help you identify if one of them is causing issues.
Checking if a background application is causing the issue
Before trying the steps outlined, please close all open programs and reboot your system:
- Press the Windows and R keys simultaneously.
- Type msconfig into the box and press Enter.
- Choose Selective startup.
- Uncheck Load startup items.
- Reboot your system.
- Type msconfig into the box and press Enter.
- Choose Selective startup.
- Uncheck Load startup items.
- Reboot your system.
If this has resolved your issue, it is likely that a background application was the cause.
Checking which background application is causing the issue
Before trying the steps outlined in the following guides, please close all open programs and reboot your system:
If the issue does not occur, follow the same steps checking the next startup item on the list.
Repeat this until you come across the issue again - the last startup item you checked will be the one interfering with your game.
Please note that this process will likely lead to disabling the firewall and security software. Once you have finished testing the game, do not forget to re-enable it.
Repeat this until you come across the issue again - the last startup item you checked will be the one interfering with your game.
Please note that this process will likely lead to disabling the firewall and security software. Once you have finished testing the game, do not forget to re-enable it.
Identifying problematic non-Microsoft services
You can easily disable multiple non-Microsoft services by following the steps outlined below:
- Press the Windows and R keys simultaneously.
- Type msconfig into the box and press Enter.
- Navigate to the Services tab.
- Check Hide all Microsoft services.
Please note that this step is important. Failing to do so will prevent your system from starting up.
- Click Disable all or manually uncheck the boxes of the services you would like to disable.
- Reboot your system.
- Type msconfig into the box and press Enter.
- Navigate to the Services tab.
- Check Hide all Microsoft services.
Please note that this step is important. Failing to do so will prevent your system from starting up.
- Click Disable all or manually uncheck the boxes of the services you would like to disable.
- Reboot your system.
If you choose to disable services manually, you can repeat this process until you identify the problematic one.
Software likely to interfere with Ubisoft games
The following list of examples is not exhaustive and advisory only:
| Fullscreen overlays | Overwolf |
| Hardware monitoring software | MSI Afterburner, Riva Tuner |
| Peer-to-Peer software | BitTorrent, uTorrent |
| RGB Controllers or game optimisers | Razer Synapse, SteelSeries Engine |
| Streaming applications | OBS, XSplit Gamecaster |
| Software impacting applications | f.lux, Nexus Launcher |
| VPN software | Hamachi |
| Video chat services | Skype |
| Virtualising software | Vmware |
| VoIP applications | Discord, TeamSpeak |
We also recommend disabling experimental features available through NVIDIA GeForce Experience and Radeon Settings.
Do not hesitate to contact us if you have any other questions.