If you redeemed bonus content such as Expansion Pass or pre-order bonus but the game seems to be missing the corresponding items, there are a few things you can do to investigate and fix the situation:
1. Please make sure you redeemed your content successfully. Double check if you entered your codes in the right place:
2. If the items are missing in-game, please check if you may need to download and install them manually. The process depends on whether you are on PC (Ubisoft Connect and Steam), PS4, Nintendo Switch or Xbox One.
3. Double check if the items are available to you in-game.
If the items you should have received are still not available in-game after these three steps, please contact us with the following information:
Which pack or bonus content did you redeem?
What content exactly is missing?
Please attach a copy or an image of your purchase receipt to your ticket as well as screenshots illustrating which items are missing. We'll be happy to investigate for you!