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Uplay PC
Installing or reinstalling Ubisoft Connect PC
To install Ubisoft Connect PC: • Download the latest version of Ubisoft Connect PC. • Run the installer you downloaded with administrator rights. • Follow the onscreen instructions to complete the installation. We would recommend to restart your system once the installation is complete. To reinstall Ubisoft Connect PC: • Close Ubisoft Connect PC. Before you begin the uninstallation process, please back up your save files. • Uninstall the Ubisoft Connect client from your system. By default, the uninstaller is found in the following location: C:\Program Files (x86)\Ubisoft\Ubisoft Game Launcher If you are uninstalling Ubisoft Connect PC as part of troubleshooting, we recommend deleting the Cache folder in the above location once the process is complete. • Follow the onscreen instructions to complete the installation. • Continue with the steps outlined above to install Ubisoft Connect PC. If you have any questions, please do not hesitate to let us know!
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PC › Uplay PC
Manually backing up Ubisoft Connect PC save files
If you plan to rebuild your computer or reinstall Ubisoft Connect PC, it is always a good idea to back up your save files. To go to the location where the Ubisoft Connect PC save game files are stored by default: • Locate the Ubisoft Connect PC icon on your Desktop. • Right-click on the icon and choose Open file location. • This will open the Ubisoft Connect PC installation directory. Locate the savegames folder. • Right-click on the folder and select Copy. • You can now right click anywhere e.g. on your Desktop and choose Paste to create a manual backup. Please note that some games store the save files outside of the installation location. You can find information about exact locations for most games by clicking How can we help? at the top of this page, selecting your game and searching for save game location. a If you want to continue playing your save games on another PC, you can copy the folder onto a flash drive and insert the save games folder to the same location on your other computer. Let us know if you have any other questions!
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Changes to Ubisoft Club and Uplay
Ubisoft Club and Uplay will become Ubisoft Connect on 27 October 2020. In the period between 21 October 2020 and 27 October 2020 we will be performing the necessary changes for the transition. Rewards will be temporarily unavailable in Assassin's Creed: Odyssey, Rainbow Six: Siege and Steep. We will also unlock all rewards for older Ubisoft titles that will not fully transition to Ubisoft Connect. Between 26 October 2020 and 27 October 2020 there will be a maintenance to update the Uplay client and Ubisoft Club services to Ubisoft Connect and our webpages with the new Ubisoft Connect branding. Transitioning games will benefit from the improved Loyalty program and meta progression, new Core and Time-Limited Challenges, Smart Intel, (when available) as well as the new Ubisoft Connect interface. After the maintenance the new Core Challenges will be enabled for For Honor, Ghost Recon Breakpoint, Hyper Scape, The Division 2 and Steep. Assassin's Creed: Odyssey and Rainbow Six: Siege will support them after a future update. The new Time-Limited challenges will be available for Hyper Scape, Steep, The Division 2 and Rainbow Six: Siege. For Honor will introduce them with a later update. Your Units, XP and levels from the Ubisoft Club will be carried over to Ubisoft Connect. You can find more details for Ubisoft Connect on the official webpage. Feel free to get in touch if you have additional questions!
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