Before diving into the thick of the troubleshooting, it is important to understand that your Internet Service Provider (ISP) and the way you share the connection speed play a huge role in how you experience the game.
Start by testing your network connection - if the test shows that your connection is limited, please try the below steps in the order listed:
• Forward ports used by the game
UDP: 3478, 3479
This step will also help you establish an Open NAT for your connection with the game.
Do not hesitate to contact us if you continue to experience issues with your connection to the game.