RELATED FAQs
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Assassin's Creed Valhalla
Earning rewards during the Assassin's Creed teaser stream
For a chance to earn the Bayek skin for Assassin's Creed Valhalla, set up Twitch Drops on your account and watch any of the following channels for up to 2.5 hours on 29 April 2020 between 12:00 UTC and 20:00 UTC: Agraelus Altair Assassin’s Creed Assassin's Creed Center Aypierre everyeye ExVSK fragnart JorRaptor Les Players du Dimanche Multiplayer Power UnlimitedRU Sacriel sco Seto Siphano Tadek Zielinski TheVR TrU3Ta1ent Ubisoft Ubisoft Brasil Ubisoft LATAM A Twitch notification letting you know if you got the Drop will be sent out the day after the stream. You can also earn the reward by answering the Azarus Assassin's Creed trivia question! The reward will then be added to your account automatically and you will be able to access it once Assassin's Creed Valhalla releases. Bayek skin. Do not hesitate to get in touch if you have any other questions!
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Assassin's Creed Valhalla
Helix Credits not received in Assassin's Creed Valhalla
If you are unable to find your Helix Credits in-game, please check your transaction history to make sure that the purchase went through: Epic PlayStation 4 PlayStation 5 Stadia Steam Ubisoft Connect Xbox One Xbox Series X|S It can take up to 24 hours for Helix Credits to be added to your game, so please allow some time for the balance to be updated. If your Helix Credits have not appeared in your game after 24 hours please get in touch, providing us with a screenshot of your transaction history and which storefront you purchased your Helix Credits from.
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PlayStation 5 › Just Dance 2021
Troubleshooting connectivity issues in Just Dance 2021 (PlayStation 5)
Before diving into the thick of the troubleshooting, it is important to understand that your Internet Service Provider (ISP) and the way you share the connection speed play a huge role in how you experience the game. Start by testing your network connection. If the test shows that your connection is limited, try the below steps in the order listed. Please try connecting to the game after completing each step to see if the issues have been resolved. • Reset network hardware. • Switch to a wired connection. • Enable UPnP. Please contact your ISP for additional information and help with enabling this feature. • Forward ports used by the game. Below are the ports you need for Just Dance 2021: TCP: 80, 443. UDP: 6000, 7000. This step will also help you establish an Open NAT for your connection with the game. • Place the console in DMZ. • Check for external restrictions. If you continue to experience issues with your connection to the game after trying these steps, please get in touch.
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