Helix Credits not received in Assassin's Creed Valhalla

If you are unable to find your Helix Credits in-game, please check your transaction history to make sure that the purchase went through:

It can take up to 24 hours for Helix Credits to be added to your game, so please allow some time for the balance to be updated.

Please note that a Helix Credit pack for PlayStation 4 is only redeemable with the PlayStation 4 version of the game. In the same way a Helix Credit pack for PlayStation 5 can only be redeemed with the PlayStation 5 version of the game. If you accidentally bought a Helix Credit pack for the wrong PlayStation Console, please get in touch with the Sony Support for a refund.  

If your Helix Credits have not appeared in your game after 24 hours please get in touch, providing us with a screenshot of your transaction history and which storefront you purchased your Helix Credits from.

Associated Platforms


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