If you're encountering errors when attempting to login to a Ubisoft website, we would first recommend that you check to ensure that your browser is configured to accept third party cookies.
Next, try clearing your browser's cache and cookies. If that does not resolve your problem, you can try using a different browser such as; Mozilla Firefox, Google Chrome, Internet Explorer, or Safari, and clearing that browser's cache and cookies, as well prior to attempting to login.
Additionally, you can try using a feature called Private Browsing or Incognito Browsing:
You have indicated that you are having a technical issue with a PC title. To ensure that our teams have the necessary information to help troubleshoot connectivity, crashing, and performance issues, please attach both your MS Info file and DXDIAG file to this support case.
Please click HERE for instructions on how create and attach these two files. (NOTE: Page will open in a new window)
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