Freezing issue after receiving the message "Please wait until saved games are synchronized from server message"


When I get into the game, it freezes immediately at “Please wait until saved games are synchronized from server." What can I do?


To bypass this, you'll need to disable the option to store saves online and delete the storage folder. To do this:
- Start the game, when the game launcher appears click on the gear icon at the top right of the dialog box.
- A dialog box should appear asking you to disable saves from being stored online, click Yes.  Exit Uplay PC and the game.
- Go to C:\Program Files\Ubisoft\Ubisoft Game Launcher. If you have the 64bit version of Windows you'll need to go to C:\Program Files (x86)\Ubisoft\Ubisoft Game Launcher
- Open the settings.ini file (you can use Notepad for this).
- While the settings.ini file is open and look for the last line if it says “SaveOnline=true”, edit this sentence to “SaveOnline=false”.
- Click on file and then choose Save.
- Finally, delete the storage folder, it should be located in the same directory (C:\Program Files\Ubisoft\Ubisoft Game Launcher).
- Run the game, it should bypass this problem now.

Associated Platforms


Thanks for your feedback. Thanks for your feedback. Sorry that didn't help.
Please submit a support ticket and tell us how we can help you.


No FAQs exist on your locale for this search criteria, here are some from another one.