Securing your account with 2-Step verification (mobile app)


How can I enable 2-Step verification on my mobile device?


To enable 2-Step verification on your smartphone or tablet:
• Navigate to the Security page.
• Click Activate in the 2-Step verification section.
• Select the Google Authenticator option and click Choose.
• You will be prompted to add a recovery phone number to your account.

Please follow the on-screen instructions to add the number. This will also help to recover your Ubisoft Account by text.
• Once the recovery phone number was successfully added, an email with further instructions to the address currently associated with your account.

Email sent when activating 2FA

• Follow the instructions outlined in the email.    
• Download the Google Authenticator app for your smartphone or tablet.
Please note that the application is only available on iOS and Android.
• Select Set up account from the app's option menu (or click the plus button in the bottom right) and choose your preferred method.
• After setting up your device, enter the verification code generated by the app to complete the synchronisation.
If the application is not accepting your code, please have a look at our troubleshooting article.
• Once the feature is successfully set up, you will be presented with six recovery codes.
They will also be sent to the email associated with your account.
Take a screenshot of the codes or copy them down and store them in a secure place.

2FA recovery code screen

If you do not have access to a smart mobile device, you can enable this security feature on your email account instead!

You can make changes to the verification method or disable the 2-Step verification at any time. Note that you also have the option to manage trusted devices.

Feel free to reach out to us if you have any questions.

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