Testing your Internet connection on Xbox One

QUESTION:

How can I check if there is something wrong with my Xbox One internet connection?

ANSWER:


To check the status of your Xbox One's internet connection:
 
•  Open your Xbox One Settings menu
•  Under the General tab, select Network Settings
 
There you will see the NAT type of your connection: Open, moderate or strict. 

If your connection is Moderate or Strict you may encounter problems connecting to other players and playing online.

Take a look at these steps to improve your connectivity:
For more information, please check the Xbox website. If you need further assistance improving your Xbox One's internet connection, we recommend you contact Xbox Support.

Associated Platforms

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