Troubleshooting connectivity issues in The Division (PC)

QUESTION:

What can I do to resolve issues with connectivity and online features in The Division on PC?

ANSWER:


Before diving into the thick of the troubleshooting, it is important to understand that your Internet Service Provider (ISP) and the way you share the connection speed play a huge role in how you experience the game.

To try and improve your overall connection to the game and its features, please try the below steps in the order listed:

• Reset network hardware

• Switch to a wired connection

• Check for software conflicts

• Enable UPnP
Please contact your ISP for additional information and help with enabling this feature.

Forward ports used by the game
Below are the ports you need for The Division:

Game ports:
TCP: 27015, 51000, 55000 to 55999, 56000 to 56999
UDP: 33000 to 33499

Uplay ports:
TCP: 443, 14000


This step will also help you establish an Open NAT for your connection with the game.

• Reset the Hosts file

• Flush DNS

• Check for external restrictions

Do not hesitate to contact us if you continue to experience issues with your connection to the game.

Associated Platforms

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