Troubleshooting connectivity issues in The Division (Xbox One)
Before diving into the thick of the troubleshooting, it is important to understand that your Internet Service Provider (ISP) and the way you share the connection speed play a huge role in how you experience the game. Start by testing your network connection - if the test shows that your connection is limited, please try the below steps in the order listed: • Power cycle your console • Reset network hardware • Switch to a wired connection • Enable UPnPPlease contact your ISP for additional information and help with enabling this feature. • Forward ports used by the gameBelow are the ports you need for The Division: Ports used by the game: TCP: 80, 443, 27015, 51000, 55000 to 55999, 56000 to 56999 UDP: 33000 to 33499 Ports used by Xbox Live: TCP: 53, 80, 3074 UDP: 33000 to 33499 This step will also help you establish an Open NAT for your connection with the game. Please note that you may need to forward additional ports for Xbox Live services. • Place the console in DMZ • Check for external restrictions Do not hesitate to contact us if you continue to experience issues with your connection to the game.