If you have not received the Helix Credits you have purchased or have only received a partial amount, try closing the game and relaunching it. If this does not fix the issue, please contact us, attaching the proof of purchase for the retailer you bought the game from: Epic Games Store Playstation 4 Playstation 5 Stadia Steam Ubisoft Store Xbox One Xbox Series X|S Get in touch if you require any other assistance!
If you own a Season Pass and you see Bundle Only, text next to some of the content, it means that the specific content you are looking at is included in a pack, even though you can view the items individually. If you have any question about this, feel free to contact us!
To leave the Dead Kings portion of the game and return to Paris, Memory 2 of Sequence 13 must be completed. Once this mission is over, you can fast travel back to Paris by clicking on any icon on the map while being above ground. If you need any assistance or if you have any other question, feel free to contact us!
If you have purchased the Arno or Elise figurine, you will have received a promotional code to redeem on the Assassin's Creed Initiates website. As the Initiates program has been discontinued, please do not hesitate to reach out to us with your code!
To access the Dead Kings DLC, you must have completed Sequence 4 and have the latest patch installed. Once you have completed Sequence 4, open the map and look for an F icon. Travel to that location and walk up to the carriage to start the DLC. Let us know if you have any other questions!
The Assassin's Creed Unity companion was an application that could be installed on mobile devices and tablets and allowed players to:- Unlock additional content inside the game - e.g. outfits - Solve puzzles after discovering landmarks in the game - Explore an interactive world map The companion was retired and is not available anymore. However, the content that was tied to the app was made available with a patch in Assassin's Creed Unity. For any further questions, feel free to get in touch.
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