Error code LR40 usually means that the player hosting the multiplayer session and other players are no longer in sync. To stop this error from happening please complete our connectivity troubleshooting guide. Feel free to contact us if you have any further questions.
To get your free copy of Anno 1800, you need to register your eligible MSI purchase and redeem your promotional code. Before you start, here is some general information: Each code can only be redeemed once. One game can be redeemed per MSI account per promotion. You can redeem the code until 24/05/2021. To redeem your code • First, please visit the MSI member center. • You will be prompted to log in with your MSI account. If you do not have an account, please use the Create an Account option. • Register your purchase on the Product Registration page. • Return to the member center, select the Anno 1800 promotion and use the Redeem option displayed next to your eligible product. You will be asked to provide additional details about your purchase, including a copy of the invoice/receipt. • Once you have completed the previous step, an email containing your Anno 1800 activation key will be sent to the email address associated with your MSI account. Please note it may take up to 14 days for the email to arrive. This is to allow for verification of the details provided in the previous step. • Activate your key in Ubisoft Connect PC. Anno 1800 will appear in your Ubisoft Connect PC library once your key has been successfully activated. Feel free to get in touch if you have any additional questions!
Depending on how the issue manifests itself (for example, if it is a crash to desktop, a black screen or something else), the cause and the solution can vary widely. However, the following troubleshooting steps cover the most common technical issues. - The first step is to check if your machine meets the system requirements for Anno 1800. If this is not the case, it might be impossible for the game to launch on this current system. - If your computer does meet the system requirements but you are still experiencing issues, try the steps outlined in our basic PC troubleshooting article. If you still find yourself unable to run the game, please don't hesitate to contact our support teams. For technical cases such as these, attaching a Dxdiag and Msinfo to your case will greatly help our agents to investigate your situation.
There are different reasons why you might encounter a connectivity error while playing Anno 1800. The error codes consist of 4 digits and letters and can start with LR, EC or CF. As these errors are connectivity related, we would like you to try the following steps should you encounter one. In the main menu and in-game you have a little connectivity widget. Hovering over the connectivity widget will show a tooltip with additional connectivity information. To make sure that you have the best possible connection to the Anno 1800 matchmaking and the Ubisoft Services, please follow the steps outlined in our article about connectivity troubleshooting. You can also have a look on official Anno 1800 forum to see if there is an official announcement for ongoing maintenances, server degradations or outages. Should there be no issues with the game servers and you still encounter error messages after performing the steps in our connectivity self-help article, please open a support ticket and attach the following: - A screenshot of the error code - Msinfo and DxDiag system reports - Uplay launcher logs. With the information we will be able to investigate the issue further. If you have further questions, don't hesitate to contact us!
To provide you with the best support for any technical issues or bugs you may encounter in-game, we need to investigate several factors. Before reporting an in-game bug or issue, please try the following troubleshooting: - Follow our basic PC troubleshooting steps - Make sure your network is configured so you have the best possible connection to the game and the Ubisoft services If the issue persists, please check the Anno 1800 forums and our list of known issues to see if it has been previously reported. Otherwise, please open a support ticket, attaching the following:- Screenshot or video of the bug. If the file you are trying to upload is too large, consider providing a link. - DxDiag and MSInfo. To help us identify the cause of the issue, please also provide answers to the questions relevant to your situation: For game crashes: - Describe in detail what you were doing before the crash occurred. - Did you receive an error message? - What kind of crash is it? For example hard freeze, crash to desktop, black-screen, system reboot, etc. - Were you using Dx11 or Dx12? - What other applications were running in the background? - Have you installed or updated any drivers recently? If so which ones and what version? - Are you using a Windows Insider (beta) build of Windows? - Are you using any specialized peripherals such as Tobii Eye Tracker, Third-party controllers, joysticks, etc? For performance issues:- Describe in detail what you were doing before you experienced performance issues. - What are your video settings? You can find these in the settings menu under “Video”. - What graphical settings are you using? You can find these in the settings menu under “Graphics”. - What are your audio settings? You can find these in the settings menu under “Audio”. For a bug in game:- Describe in detail what you were doing before you experienced the bug. - What did you expect to happen when you performed the steps you described previously? - Are you able to reproduce the issue you are describing and if so, what are the steps to reproduce the issue? - Were you able to find a work around that enabled you to continue playing and if so, what were the steps? Once we receive that information, we will be able to better understand the issue and provide a possible solution. If you need further assistance or have any other questions, feel free to get in touch!
If you are having difficulties locating the content that you activated for Anno 1800, don't worry! Once content was successfully activated on the Ubisoft Account you are currently playing the game with, you should be able to locate the content as follows: Content of the Imperial PackAt the beginning of a new game session, you can choose to enable alternate skins for the train and the command ship. Please be advised, the skins cannot be changed once you have started the game session. Once you reached the 4th citizen tier, the Engineers, you will be able to build a Railway that connects the Oil Refinery with the Small Oil Harbour. The default locomotive will be replaced by the Imperial Train.The Imperial Command Ship will replace the starting vessel. You can access the 1602 Memorial via the decoration menu of the Farmers. Content of the Season 1 PassYou will be able to choose the Prisoner avatar when you start a new game. The company logos Promethean Fire and Eagle Crest can be found on the logo selection screen when you set up a new company. Content of the Digital Deluxe PackYou will be able to locate the four exclusive company logos in the logo selection screen when starting a new company. The digital art book The Art of Anno 1800 and the Selected Game Soundtrack can be found in the installation directory of Anno 1800 in the BonusContent folder. Content of the AnarchistTo play against Dr. Hugo Mercier, the new medium difficulty AI character, you will have to start a custom game from the main menu. This will allow you to choose Dr. Mercier as an opponent. Once the portrait and logo of the Anarchist have been unlocked in the Ubisoft Club, you can choose them when you create a new profile. The two new ornaments, need to be unlocked in the Ubisoft Club and can be accessed in the Decoration menu. Content of Sunken TreasuresIf you encounter difficulties when trying to unlock or access the content of Sunken Treasures, please check if you fulfilled all required conditions. Content of BotanicaShould you have difficulties accessing the Botanica content, please have a look at our dedicated article. Content of The PassageYou need to fulfil all required conditions to access the content and features of The Passage. Content of Holiday PackTo access the ornaments, simply start your game and look in the Building menu of the Farmers for the little Christmas tree icon. Content of Seat of PowerIf you encounter difficulties when trying to unlock or access the content of Seat of Power, please check if you fulfilled all required conditions. Content of Bright HarvestTo access the content of Bright harvest, make sure that you meet all the requirements. Content of Land of Lions Make sure that you fulfil the requirements to access the new content. Content of the Amusements PackYou can find the new ornaments in your building menu. Start your game and open the farmers building menu. You may have to click on the navigation arrow in the build menu, if the ornaments of the Amusements Pack are on the next page. Content of the City Lights PackYou can find the new ornaments in your building menu. Start your game and open the farmers building menu. You may have to click on the navigation arrow in the build menu, if the ornaments of the City Lights Pack are on the next page. To find out more about available content for Anno 1800, please visit the Ubisoft Store. Should you have any further questions, feel free to contact us!
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