Before diving into the thick of the troubleshooting, it is important to understand that your Internet Service Provider
(ISP) and the way you share the connection speed
play a huge role in how you experience the game.
To try and improve your overall connection to the game and its features, please try the below steps in the order listed:
Please contact your ISP for additional information and help with enabling this feature.
Below are the ports you need for Heroes of Might & Magic VI:
Ports used by the game:
TCP: 3074, 13000, 13005, 13200-13999, 24650, 24659
UDP: 3074, 24650, 24659
Ports used by Ubisoft:
This step will also help you establish an Open NAT
for your connection with the game.
Do not hesitate to contact us
if you continue to experience issues with your connection to the game.