RELATED FAQs
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Information about Ubisoft+
At Ubisoft, we have been creating worlds for over 30 years, leading to a rich and diverse library of games – with Ubisoft+, we are making it even easier to access our catalogue of new releases, beloved franchises and classic Ubisoft titles. This catalogue will be updated on a regular basis when new content is available. Only available via the Ubisoft Store, Ubisoft+ online subscription will allow you to download games from the Ubisoft+ catalogue at no additional cost beyond the £12.99/month price point. Downloaded games will be accessible for the duration of the subscription. Please note that you will need an internet connection to launch and play a game. The subscription service has started on September 3, 2019 for Windows PC. It will also be available on the new generation gaming platform, Stadia in 2021. You can subscribe on the website or on Ubisoft application by clicking on the Ubisoft+ tab. Have a look at our Ubisoft+ section if you have any other questions about this service. Should you have any other questions, do not hesitate to contact us!
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PC
Generating system reports to help troubleshooting
To help us troubleshoot technical issues you may be experiencing, we need you to provide us with up to date DxDiag and MSInfo reports. We may ask you to generate new reports as our investigation develops! If you have any other questions, please get in touch.
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Uplay PC
Installing or reinstalling Ubisoft Connect PC
To install Ubisoft Connect PC: • Download the latest version of Ubisoft Connect PC. • Run the installer you downloaded with administrator rights. • Follow the onscreen instructions to complete the installation. We would recommend to restart your system once the installation is complete. To reinstall Ubisoft Connect PC: • Close Ubisoft Connect PC. Before you begin the uninstallation process, please back up your save files. • Uninstall the Ubisoft Connect client from your system. By default, the uninstaller is found in the following location: C:\Program Files (x86)\Ubisoft\Ubisoft Game Launcher If you are uninstalling Ubisoft Connect PC as part of troubleshooting, we recommend deleting the Cache folder in the above location once the process is complete. • Follow the onscreen instructions to complete the installation. • Continue with the steps outlined above to install Ubisoft Connect PC. If you have any questions, please do not hesitate to let us know!
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