Make sure that you are connected on the right account
If you are unable to remember the details of this other account, please contact us and we will do our very best to assist. For better and faster assistance, attaching any relevant details (picture of the activation key of the game, another email address, old username) to your case will help our support team to investigate.
Make sure that your game is not hidden in the Ubisoft Connect PC library
Please double check if your game is among the hidden games. Simply scroll to the bottom of your games library and expand the Hidden section.
Emptying your cache folder for Ubisoft Connect PC
If you still cannot find your game, do not hesitate to contact us!