PS4 Troubleshooting for Toys

If you experience an issue with your Starlink toys, please try the steps below:
•  Please remove all weapons, wings, ship, and pilot from the mount.
•  Grip the Starlink controller mount's bridge and bottom tab. Pull back firmly to disconnect it.
•  Turn off your controller.
•  Turn your controller back on.
•  Re-connect your mount.
You can also watch this video to see these steps: 

If you are looking for more information on known issues in Starlink: Battle for Atlas, please check our list of error codes.

If you have any questions, feel free to get in touch.

Associated Platforms


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