Accessing your Microsoft proof of purchase

REFERENCE ID: 000062049

You can view your proof of purchase in your Order history.

When attaching your proof of purchase to a support case, please ensure the screenshot includes all necessary details, including:

• Account name: You may need to click on your username in the top-right corner of the screen to display this information.

• Amount paid.

• Date of purchase.

• Name of product.

• Order number.

• Order status.
• Xbox Live email address.

Do not hesitate to let us know if you have any other questions.

Associated Platforms

Xbox 360
Xbox One

WAS THIS HELPFUL?

Thanks for your feedback. Thanks for your feedback. Sorry that didn't help.
Please submit a support ticket and tell us how we can help you.

RELATED FAQs

No FAQs exist on your locale for this search criteria, here are some from another one.

Checking if your content is installed

If you are experiencing issues locating your content, you can check if your content is installed using the following guides: PC PlayStation 4 PlayStation 5 Xbox One Xbox Series X|S If you have any other questions, please get in touch.
Starlink: Battle for Atlas

Returning your damaged items

If you are having trouble making your toy register in the game, please try completing one of our dedicated troubleshooting guides first:- Nintendo Switch - PS4 - Xbox One In the event the toy is still not being recognised once you have followed the provided steps, or if these steps do not apply to your situation, we would advise, as a second step, to contact your retailer for further assistance. Of course, our teams are available if you have any questions.
Rainbow Six: Siege

Crimson Heist Battle Pass in Rainbow Six: Siege

From 16 March 2021 to 24 May 2021, earn rewards through the Crimson Heist Battle Pass. Progress through 100 tiers and earn up to a total of 100 rewards on the two available tracks - free and premium. Once the event starts, you will automatically gain access to the free track, which will allow you to unlock in-game items by simply playing games and completing challenges. Purchasing the premium track will open up an additional pool of rewards you can earn alongside the free ones! To unlock the premium track: • Head to the main menu. • Select the Battle Pass tile. • Navigate to the Progression tab. • Select Purchase Premium. Do not worry if you are late to the event! Purchasing the premium Battle Pass will unlock everything up to the point where you progressed on the free track. You will find additional information about the Battle Pass on the official Rainbow Six: Siege website. Let us know if you have any other questions!

Still Looking for help?

Opening a support case is easy. Email us your issue or chat with an expert

Associated Platforms

WAS THIS HELPFUL?

RELATED FAQs

Checking if your content is installed

Returning your damaged items

Crimson Heist Battle Pass in Rainbow Six: Siege

Still Looking for help?