Recognising legitimate Ubisoft communication

Ubisoft will only contact you if unusual activity is detected on your account to verify it is you or ask you to reset your password if you did not perform the activity.

For example, different IP localisations or attempts to modify your password are considered as unusual activities.

Please beware of phishing emails.

Ubisoft employees will never prompt you to provide or request personal payment or login credentials.

If the email you receive asks you to send any of these, contains typos, very unusual grammar or phrases, please reach out to us in the event it does not come from Ubisoft.

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