Requesting a refund for digital purchases
You can request a refund for a digital order within 14 days of your purchase, as long as the content has not been launched.
Return requests for digital products can be submitted by selecting the Ask for a refund link next to the relevant product on the Order History page of the Ubisoft Store.
Purchases for consumables, downloadable content, in-game currency, digital Nintendo Switch keys or purchases from our in-game stores are final and not eligible for refunds.
Ubisoft titles purchased through the following approved retailers are subject to their respective store policies and will need to be refunded directly by the vendor:
• Epic Games Store
• Nintendo eShop
• PlayStation Network
• Xbox Marketplace
There are also guides available for requesting refunds for physical purchases and pre-orders.
If you have any issues with an order, or any other questions, please get in touch.
When contacting us, please ensure you are logged into the same Ubisoft account you used to make the original purchase.