To try improving your overall connection to the game and its features, please try the below steps in the order listed:
• Check for software conflicts.
• Enable UPnP.
• Forward ports used by the game.
UDP: 3658, 13000-13032
This step will also help you establish an Open NAT for your connection with the game.
• Reset the Hosts file.
Do not hesitate to contact us if you continue to experience issues with your connection to the game.