In the event you lose access to your Ubisoft Account, we will be happy to help you recover it. You can contact us via live chat between 11:00 – 19:30 (Mon - Fri) or 11:00 - 17:30 (Sat - Sun), for help with getting back into your account. Please select the scenario that best describes your situation. I am unable to sign in because… I have forgotten my account details. I do not have access to the e-mail address currently associated with my Ubisoft Account. I encounter an error when I attempt to log in to my Ubisoft Account. I believe my Ubisoft Account has been compromised. I need to deactivate 2-Step Verification. I believe 2-Step Verification was enabled on my account without my consent. If you are able to sign in but require further assistance with your account, please do not hesitate to contact us.
We appreciate that sometimes saying goodbye is necessary! If you are sure you would like to permanently close your Ubisoft account: • Head to the Account Information page. • Scroll down to the Close your Ubisoft account section. • Click Close. You may be asked to verify your account at this point if you have not done so previously. • Read through the important information in the pop-up. • Tick the box and click Close my account once you have made sure you are happy with the terms. You will then see another pop-up confirming the 30 day suspension we will place on your account before it is permanently closed. Please note that all linked accounts will be unlinked from your Ubisoft account. As we will not be able to recover the account once it has been closed, we strongly recommend only putting the request in if you are absolutely sure you would like to close your account. Should you change your mind, you can cancel this process during the 30 day suspension period. Does saying goodbye to your account forever sound like too much of a commitment? As an alternative, you could unlink your account from other platforms and unsubscribe from our newsletters. That way, you will stop hearing from us but you will still be able to come back to your account in the future! Do not hesitate to contact us if you have any other questions.
To help you keep your account secure, we have put together some resources about 2-Step verification. General information Information about 2-Step verification Information about 2-Step verification recovery codes Setting up and management Changing your 2-Step verification method Deactivating 2-Step verification on your Ubisoft account Managing your trusted devices Securing your account with 2-Step verification (email) Securing your account with 2-Step verification (mobile app) Securing your account with 2-Step verification (SMS) Transferring 2-Step Verification to a new mobile device Troubleshooting and recovery Recovering your account via text message Troubleshooting issues with 2-Step Verification Troubleshooting issues with Google Authenticator Do not hesitate to let us know if you have any other questions!
Opening a support case is easy. Email us your issue or chat with an expert