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Error: Invalid Exclusive Content Key

QUESTION:

After entering my Exclusive Content key, I get an error that it is invalid. What should I do?

ANSWER:


If you are receiving an "Invalid Exclusive Content Key" error, please try the following:

Start by making sure you are entering the key in the correct location.

1. Select Options from the main menu
2. Select Exclusive Content.

Next, please enter the 19 digit key exactly as listed with capital letters and the dashes.

If still unsuccessful, please click the Ask A Question tab above and submit a digital image of both the key card and dated receipt along with the FULL error message for further assistance.

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