Start by testing your network connection - if the test shows that your connection is limited, please try the below steps in the order listed:
• Forward ports used by the game.
TCP: 80, 443
UDP: 3658, 4646
This step will also help you establish an Open NAT for your connection with the game.
Please note that you may need to forward additional ports for Xbox Live services.
Do not hesitate to contact us if you continue to experience issues with your connection to the game.