You are currently viewing a North American article. Please note the information might not apply to other countries. You can check the availability of an article for your country on this topic by clicking on the flag on the top left corner.

No Activation Key Provided By Vendor


I purchased Rocksmith 2014 Remastered but did not receive an activation key with my purchase. How can I get my missing key? 


If you purchased a NEW sealed copy of Rocksmith 2014 Remastered from an approved vendor, please open a support ticket here 
When Creating the ticket:
  • Select the platform you purchased the game on
  • Select Rocksmith 2014 from the games dropdown
  • Please provide your vendor and date of purchase as requested in the case body
  • Please include an image of your proof of purchase 

In many cases, keys will be missing if you have purchased a USED copy of the game. If you purchased a USED copy of the game, you may be able to buy a new key online through the digital store on your gaming platform.

If you purchased the game and did not receive an activation key, you will need to contact your vendor as they are responsible for supplying you with an activation key with your purchase. If you cannot locate your key by reviewing your purchase history, proof of purchase, or contents of the game case, you will need to contact the support team for your vendor for further assistance.

If you purchased from the Ubisoft Store, you may have done so from another Ubisoft Account.

Associated Platforms


Thanks for your feedback. Thanks for your feedback. Sorry that didn't help.
Please submit a support ticket and tell us how we can help you.