Charges for a failed order

QUESTION:

What can I do if my order has failed but I have a charge on my account?

ANSWER:


Orders may take up to 24 hours to deliver to your account. 

If the order fails to process, an authorisation (pending charge) may show on your bank statement. This is released within 48 hours.

However, depending on your bank, it may take up to 10 business days for the authorisation hold to be removed from your statement.

Customer support cannot speed up the removal of the hold from your statement.

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