Depending on how the issue manifests itself (for example, if it is a crash to desktop, a black screen or something else), the cause and the solution can vary widely. However, the following troubleshooting steps cover the most common technical issues.
- The first step is to check if your machine meets the system requirements for Anno 1800.
If this is not the case, it might be impossible for the game to launch on this current system.
- If your computer does meet the system requirements but you are still experiencing issues, try the steps outlined in our basic PC troubleshooting article
If you still find yourself unable to run the game, please don't hesitate to contact our support teams
. For technical cases such as these, attaching a Dxdiag
to your case will greatly help our agents to investigate your situation.