Gems not received in game

QUESTION:

What can I do if I have not received my Gems?

ANSWER:


As of 30 April 2020, all purchases in the in-game store are no longer available on the console version of Growtopia and the service for Growtopia on consoles will be discontinued on 30 July 2020. Please read our announcement on the official Growtopia forums for more information.


Sometimes, you may find that your purchased Gems are not added to your account immediately.

In those instances, please start by checking that the transaction has been successful:

• Android
• iOS
• PayPal

Once you have confirmed that the purchase was completed, please contact us directly in-game (Android and iOS), or submit a ticket (PC) with the following information:

• GrowID
• Transaction ID
• Date of the purchase
• Details of the package(s)

If you made more than one purchase in one day, please include complete details of each one to help us identify the one that failed.


In the event the transaction has failed, please make sure you have entered the correct details in the payment fields.

It is also important to note that there is a daily limit of £100 on all purchases - this limit cannot be increased or removed.

Once reached, no further purchases can be made until the next day.

Let us know if you have any additional questions.

Associated Platforms

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