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Unable to reply to my support ticket

QUESTION:

It seems that I am not able to reply to my case. How do I respond to my open support requests?

ANSWER:


As of 30 April 2020, all purchases in the in-game store are no longer available on the console version of Growtopia and the service for Growtopia on consoles will be discontinued on 30 July 2020. Please read our announcement on the official Growtopia forums for more information.


If you have previously opened a ticket, please bear with us while we look into your case - we will reach out to you via email.

To provide updates, please reply to the existing email thread.

Please note that sending a new ticket as a response to an existing request may result in a delayed response.


Do not hesitate to contact us if you have any other questions.

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