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Unable to reply to my support ticket

QUESTION:

It seems that I am not able to reply to my case. How do I respond to my open support requests?

ANSWER:


If you have previously opened a ticket, please bear with us while we look into your case - we will reach out to you via email.

To provide updates, please reply to the existing email thread.

Please note that sending a new ticket as a response to an existing request may result in a delayed response.


Do not hesitate to contact us if you have any other questions.

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