Ubisoft Support

English (UK)
Search Toggle navigation
  • Support
  • Ubisoft.com
  • Ubisoft Store
  • UbiBlog
  • Ubisoft Club
  • Uplay Lounge
  • Forums
  • Company
  • Careers
  • Sign in to manage your account and support cases
  • I need help with:
  • Games
  • Platforms
  • Ubisoft Account
  • Store Support
  • Go to:
  • Ubisoft Forums
  • Contact Support

Windows Phone

TOP FAQs

No FAQs exist on your locale for this search criteria, here are some from another one.
  • Supported devices for the Controller app

    Please note that the Controller application has been discontinued for Just Dance 2015.  Phone scoring is available for the following devices and titles: Just Dance 2020 SystemsPlayStation 4Xbox One DevicesAndroid devices with Android 4.1 or laterApple devices with iOS 9.0 or later Just Dance 2019 SystemsPlayStation 4Xbox One DevicesAndroid devices with Android 4.1 or laterApple devices with iOS 6.0 or later Just Dance 2018 SystemsNintendo SwitchPlayStation 4Wii UXbox One DevicesAndroid devices with Android 4.1 or laterApple devices with iOS 6.0 or later Just Dance 2017 SystemsPCPlayStation 4Wii UXbox One DevicesAndroid devices with Android 4.1 or laterApple devices with iOS 6.0 or later Just Dance 2016 SystemsPCPlayStation 4Wii UXbox One DevicesAndroid devices with Android 4.1 or laterApple devices with iOS 6.0 or laterWindows Phone 10 (compatible with Xbox One only)  Let us know if you have any questions!

  • Phone disconnects from Controller app while playing

    There are a few potential reasons for the connection between your smartphone and game session being interrupted: •  A notification pop-up.•  A low battery pop-up.•  Your screen turning off.•  Your phone turning off due to low battery. Let us know if you have any questions!

  • Previous
  • Next

Still Looking for help?

Opening a support case is easy. Email us your issue or chat with an expert

Sign in to open a support case

We are also on Social!

  • Ubisoft Forums
  • Facebook
  • Twitter
  • UBISOFT CORPORATE

  • Press
  • Company
  • Investor Center
  • Careers
  • Terms of Service
  • Legal Info
  • Contact Us
  • Privacy Policy
  • Select Language
    • Europe

      • Dansk
      • Suomi
      • Français (FR)
      • Deutsch
      • Italiano
      • Nederlands
      • Norsk
      • Polski
      • Česky
      • Magyar
      • Português (PT)
      • Pусский
      • Español (ES)
      • Svenska
      • Türkçe
      • English (UK)
      • English (AU)
    • North America

      • Français (CA)
      • Español (MX)
      • English (US)
    • South America

      • Português (BR)
    • Asia / Pacific

      • العربية
      • 日本語
      • 简体中文(中国)
      • 繁體中文(台灣)
      • 繁體中文(香港)
      • 한국어
      • ไทย

© 2021 Ubisoft Entertainment. All Rights Reserved. Ubisoft, Ubi.com and the Ubisoft logo are trademarks of Ubisoft Entertainment in the U.S. and/or other countries.

Refine your search

Loading...
  • All PLATFORMS

PC GAMING

  • Amazon Luna
  • Browser Games
  • Facebook
  • MAC
  • PC
  • Ubisoft Connect on PC

CONSOLE GAMING

  • Nintendo Switch
  • PlayStation 3
  • PlayStation 4
  • PlayStation 5
  • Stadia
  • Wii
  • Wii U
  • Xbox 360
  • Xbox One
  • Xbox Series X|S

HANDHELD GAMING

  • Nintendo 3DS
  • Nintendo DS
  • PS VITA
  • PSP

MOBILE GAMING

  • Android
  • IOS
  • Windows Phone

Smart TV

  • Android TV
  • Apple TV

ACCOUNTS AND ONLINE SHOPS

  • Accounts
  • Ubisoft Art Gallery
  • Ubisoft Store
  • Ubisoft+
Loading...
  • All Games

    Suggested Games

    Previous
    Next

    There was an error processing your request. Please try again later.

    Loading...

    Suggested FAQs

    No FAQs exist on your locale for this search criteria, here are some from another one.

      To see more FAQs results, please refine your search criteria.

      There was an error processing your request. Please try again later.

      Loading...

      There are no results for your request. Please refine your search criteria.

      Suggested Links

      There was an error processing your request. Please try again later.

      Loading...

      Loading...

      There are no results for your request. Please refine your search criteria.